e.Stream is a supplier of broadband community infrastructure and connectivity options. We are devoted in offering varied companies for industrial and public enterprise no matter their measurement utilizing Fiber, Satellite Technology and Radio Communication System.
We are recruiting to fill the place beneath:
Job Title: Network Operations Access Manager
Location: Victoria Island, LagosJob Summary
- The Network Operations Access Manager is accountable for managing the community operations entry crew to make sure service supply, service high quality, service assist and upkeep meet estream’s outlined pointers for these actions.
- Provide course and clear, tactical and strategic aims for Network Operations Access associated to features, capabilities, capability, and repair supply
- Be knowledgeable of newest developments and replace company data of know-how developments and their influence on the corporate enterprise
- Develop and keep a succession plan throughout all positions and talent units throughout the division
- Identify root reason behind service supply incidents and supply options and proposals to remove continuous recurrence of preventable service supply incidents.
- Monitor service supply parameters on an ongoing foundation, benchmarking in opposition to outlined buyer SLA metrics
- Insure decision of all escalated service supply incidents are resolved throughout the parameters outlined within the Company’s buyer SLA
- Ensure that each one workers and contractors are educated and proficient, throughout all know-how platforms concerned in service supply
- Effectively handle contract sources to assist service implementation, assist and upkeep KPIs
- Effectively handle the each day operational actions of the Access Network Team in keeping with service supply, upkeep and assist targets and KPIs
- Foster ongoing enchancment in service supply processes, implementation and assist supply time frames, and the utilization of human and monetary sources
- Proactively insure POP Team Leads, make the most of the supplied monitoring instruments to proactively monitor buyer companies beneath their duty
- Insure all Team leads, FSEs, Riggers and contractors are geared up with the required instruments and software program to successfully present superior service supply
- Manage a crew of Network Operations Access sources that assist the Company’s service supply targets and aims
- Ensure the Network Operations Access crew maintains and updates data base associated to supported service supply applied sciences
- skilled networks throughout groups by way of collaboration and co-operation
Education & Work Experience:
- Bachelor’s degree in Information Technology, Computer Science, Electrical Electronics Engineering or associated area.
- Minimum of seven years’ related expertise in space of specialisation; with expertise in supervising/managing others.
- Network Management expertise in an ISP surroundings or a methods integration firm with specialization in enterprise and repair supplier routing and switching options.
- Project Management Certifications (PMP, Prince 2, and so on.)
- Possession of related certification and member of at least 2 related associations is required
Skills & Abilities:
- Knowledge in iDirect merchandise
- Knowledge of Fiber Technology
- Strong Leadership
- Proficient in evaluation
- Strong Relationship & People Management
- Strong expertise and data in RF Technology Configuration and set up (Microwave, ISM Band PTP PTMP & VSAT Technology)
- Demonstrate robust data in Project Management.
- Proficient in buyer LAN edge units troubleshooting
- Advanced hassle capturing expertise throughout the Access Network surroundings
- Proficient in using software program inspection instruments to deal with buyer LAN points
- Working data of IP Routing, and switching
- Adherence to outlined processes and procedures, documentation of community Incident, deployment & survey historical past
- Achieve service supply throughout the specified time frames for on web companies
- Achieve service supply throughout the specified time frames for off web companies
- Insure service implementations meet the outlined set up high quality requirements on bodily set up, and outlined design efficiency metrics
- Achieve Access Network Availability as per the outlined efficiency pointers
- Insure the annual upkeep plan for the Access community is scheduled carried out
- Improve Customer Experience and Satisfaction scores
- Insure recognized Service Issues meet or exceed SLA outlined decision time frames
- Achieve value financial savings on service deployment and upkeep bills
How to Apply
Interested and certified candidates ought to:
Click here to apply
Note: Only certified candidates shall be shortlisted.